Legal & Privacy

LEGAL & PRIVACY NOTICELast Updated: August 25, 2026
At Mardensa Journeys, we believe the most profound travel experiences are built on trust, clarity, and shared intention. This Notice covers our general Terms of Engagement, Privacy Policy, and Professional Disclosures. Specific fees, milestones, and payment schedules are set out in your individually signed Service Agreement or Statement of Work (SOW), which governs over this Notice wherever the two differ.
SECTION I: TERMS OF ENGAGEMENTIn short: We design bespoke journeys in two paid phases and don't disclose specific suppliers until the design fee is paid in full. Fees are earned upon receipt and non-refundable. Full mechanics are set out in your signed Service Agreement or SOW.
Formation of RelationshipA professional relationship begins only upon execution of a Service Agreement, approval of a design proposal, or payment of the design fee.
Design Integrity & Proprietary PropertyAll research, concepts, and designs remain Mardensa Journeys' property until the design fee is paid in full (or, for Impact Exchange engagements, until the applicable Service Agreement's terms are satisfied). Specific supplier names and final logistics are shared only once that condition is met.
Pricing Transparency (Oregon SB 430)In compliance with Oregon law, all mandatory professional fees are disclosed upfront. Our standard service tiers:- The Focused Journey: Starting at $500- The Considered Journey: Starting at $1,200- The Signature Journey: Starting at $1,800
Impact ExchangeQualifying Oregon-based companies and non-profit organizations may be eligible for our Impact Exchange program. Under this program, Mardensa Journeys proposes a design fee amount, and the Client donates that full amount directly to an agreed-upon 501(c)(3) partner rather than paying Mardensa Journeys. Not available to individual leisure travelers, families, or organizations outside Oregon at this time. Program terms are set out in a separate Impact Exchange Service Agreement.
Earned Income & Non-RefundabilityFees compensate professional labor, sourcing, and expertise. They are earned in full upon receipt and non-refundable regardless of whether the trip is taken, canceled, substituted, or delayed.
Agency DisclosureMardensa Journeys is an independent affiliate of Fora Travel, Inc. Fora is a technology provider, not a travel service provider, and is not Company's employer. To the extent permitted by law, Client waives claims against Fora arising specifically from services Mardensa Journeys provides under this Notice.
Supplier ResponsibilityWe act solely as an intermediary. Suppliers named in your documentation are solely responsible for delivering their services. We don't guarantee supplier rates or quality, and aren't liable for supplier bankruptcy, cessation, route changes, or cancellation penalties.
Seller of Travel RegistrationMardensa Journeys operates under Fora Travel, Inc.'s Seller of Travel registration:- California: CST 2151995-50- Florida: ST43973- Washington: UBI 6053292242
On-the-Ground AdvocacyWhen a dedicated local partner is integrated during curation, or we book directly with a local provider outside the Fora platform, we advocate for you during regional business hours from departure onward. Without a dedicated on-the-ground partner, Client is primarily responsible for managing local transit and disruptions. Mardensa Journeys is not an emergency response service — for life-safety emergencies, contact local emergency services or your supplier's/insurer's 24/7 line first.
Billing DisputesContact us first at moc.syenruojasnedram%40levart to resolve any billing concern. This Notice doesn't limit your right to dispute a charge where services were never provided or were materially misrepresented, or as otherwise protected by law.
Traveler ResponsibilitiesClient is solely responsible for valid passports (6+ months beyond travel), visas, health declarations, and vaccinations for all attendees. Review all travel documents immediately upon receipt and report errors within 24 hours. Comprehensive travel insurance is strongly recommended for every journey we design, given that all design fees are non-refundable. "Cancel for Any Reason" (CFAR) coverage is especially important for safaris, small-ship expeditions, remote journeys, and corporate retreats, where supplier cancellation penalties tend to be steeper and earlier.
SECTION II: PRIVACY & DATA PROTECTIONDo state privacy laws apply to Mardensa Journeys?Not currently. Neither the Oregon Consumer Privacy Act (100,000+ Oregon consumers annually, or 25,000+ with 25% of revenue from data sales) nor California's CCPA/CPRA (generally $25M+ revenue or high-volume data processing) applies to a studio of our size. We extend the practices below to every client regardless, as good business practice.What do you collect, and why?Personal data used exclusively for trip fulfillment, communication, corporate roster management, and our newsletter, The Compass.Who sees my data?Truevail, our website and email provider, and travel suppliers necessary to execute your bookings. We never sell, trade, or rent your data.Does the site use cookies or tracking?Our website may use standard analytics tools to understand site traffic. We don't use this data to sell or share your identity with advertisers.What about The Compass newsletter?Every issue includes a one-click unsubscribe link. Opting out of The Compass doesn't affect trip-related communications for an active engagement.How do I access, correct, or delete my data?Email moc.syenruojasnedram%40levart anytime. We'll respond within a reasonable time. SECTION III: LEGAL PROTECTIONS & DISCLOSURES Order of PrecedenceWhere an individually executed Service Agreement, SOW, or custom Invoice conflicts with this Notice, the individual document governs for that transaction; all other provisions of this Notice remain in effect. Force Majeure & Limitation of LiabilityCompany isn't liable for failures, delays, or cancellations beyond its control. Recovery from Mardensa Journeys is limited to the fees actually received and retained for that transaction (or, for Impact Exchange engagements, the amount specified in the applicable Service Agreement) — except for damages arising from our gross negligence or willful misconduct. Limited Liability of Owners and EmployeesAs an Oregon LLC, Mardensa Journeys' owners, officers, and employees aren't personally liable for the Company's contractual obligations by virtue of their role. This doesn't limit any liability an individual may otherwise have for their own negligent or wrongful acts. Governing Law & VenueThis Notice is governed by Oregon law, with exclusive jurisdiction in Portland, Oregon courts, to the extent permitted by law. Claims must be brought within 12 months of the trip's completion or scheduled departure. AcceptanceExecuting a Service Agreement, approving a design proposal, submitting a deposit, or paying a fee constitutes consent to this Notice. CONTACT INFORMATIONMardensa Journeys LLC5441 S. Macadam Ave. N, Portland, Oregon 97239Email: moc.syenruojasnedram%40levart